I will be filing a formal complaint and a claim. I was forced to relocation my party, have my mother stay with other family members because of her medical needs and not one person at SCE cab give me any answers or give half a crap about their customer. Here it is 1 am STILL NO POWER FOR PAYING CUSTOMERS. I informed her as well as Sophia the first representative that we have medical needs that require electricity. The girls said service is scheduled to be turned back on by close of business on Saturday. This program can provide a discount of 20 or more on your monthly electric bill if you meet the programs income. This company is so UNDERHANDED AND CONTINUOUSLY ROBBING their customer of their hard earning money. California Alternate Rates for Energy (CARE). I paid this bill a month ago and they are just now processing it (NO DOUBT IN AN ATTEMPT TO NOW CHARGE ME A RECONNECTION FEE). I contact SCE who confirms I have a zero balance and that my payment was made after the power had been shut off. I have a party scheduled for Sat, 8 o’clock am. So on while no one is home SCE shows up and disconnects our electricity. Absolutely no help.įew days after that I check my account again now shows 501.17 due by, but the online info shows a balance of zero. SOUTHERN CALIFORNIA EDISON Customer Service Phone Number: 1-800-655-45-55 Quick One-Time Payments: 1-800-655-45-55 Payment Number for Regular Phone. Empower your employees to make the right decision. Including some revamping of processes for escalations. Customer Service Overview Online Services Pay Bill Overview Pay My Bill Savings Center Overview Tips Solar Overview RENEWABLE ENERGY OPTIONS. Edison needs some serious revaluation done. And to top it all off I’m in probation for a new career that requires my flexibility with hours. I have to wait all weekend as I have no timeframe to look forward for.
Kids are now without power due to Edison. The operator is unavailable and the call drops on me per Edison due to no remaining options. I stated, "Is there someone I can speak with at the point of contact." He says, "Yes." I then proceed to call. If you’re in dire straits but think your situation is temporary, you may qualify for help through this program.
The United Way of Greater Los Angeles and SCE have created a fund that gives a one-time assistance payment of up to 100 for your bill.
So he stated, "It’s not my department" and provided contact # 87. Southern California Edison also has something call the Energy Assistance Fund (EAF). receive a settlement bill showing either a payment due or a credit balance. I then moved forward and stated that this is a training concern where the information delivered to me was inaccurate. Your SCE-assigned customer account number identifies your account. SCEs Level Pay Plan offers eligible customers the opportunity to pay for. I explained if I was presented with that from the beginning I could have looked and arranged a few things.
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